Franchise Support Staff
Roland Bates - President and Founder
Roland’s focus is on managing National Property Inspections, Inc., and developing long-term planning and goals for the business. He also works hands-on with new franchise owners and helps train them on how to operate and grow their businesses. Roland’s high energy, willingness to work hard and optimistic outlook are the cornerstones of the success for NPI. His easy manner and family attitude inspire a friendly and close atmosphere at the company.
Before he founded NPI in 1987, Roland owned a general contracting company, where he worked for eight years as a general contractor. Prior to that, he spent five years as a property claims supervisor and regional claims manager.
Bill Erickson - Executive Vice President and Marketing Director
Bill has been with National Property Inspections, Inc., since 2001 and has more than 25 years of experience in marketing and sales management and training. He manages the corporate advertising functions and the marketing department at NPI, and he also works to solicit national accounts, winning business from insurance companies and others for NPI franchise owners. On a day-to-day basis, Bill handles customer relations, as well as provides marketing training to new franchise owners.
Nancy Resset - Vice President, Franchising
Since 1992, Nancy has handled the administration end of National Property Inspections, Inc., franchise agreements, working with new franchise owners to outline the details of their contracts. She also helped develop the company’s proprietary inspection software system, Inform, and she designs enhancements for the software. She provides franchise owners with hands-on education about Inform.
Julie Erickson - Director of Franchise Sales
Since 1992, Julie has worked closely with all prospective franchise owners to provide them with thorough information about National Property Inspections, its business and its franchises. She works with prospective franchisees throughout the prequalification process and is always on hand to answer their questions.
David Stamper - Business Manager
David joined National Property Inspections, Inc., in 2016 and handles all of the company’s accounting functions, including financial statements, payroll, payroll taxes and royalties. He received his accounting degree from Buena Vista University.
Debbie Fibich - Administrative Coordinator
Debbie coordinates the National Property Inspections Annual Conference, which is held each year in Omaha, Nebraska. In her day-to-day job, she coordinates off-site home inspector special training sessions and ensures that the company’s disclosure documents are updated according to the latest Federal Trade Commissions (FTC) mandates and state rulings and requirements. She also processes supply orders for the company’s franchisees in Canada and assures that all franchise owners carry proper and current insurance coverage. She’s been with National Property Inspections, Inc., since 1995.
Dee Little - National Accounts Coordinator
Dee assists the corporate accounts department with placement and follow-up of inspection orders. Her other tasks include research projects, invoicing, training manuals, and tracking annual state licensing laws and regulations for the NPI training courses. She joined National Property Inspections, Inc. in 2006.
Rachel Jackson - Receptionist/Administrative Coordinator
Rachel supports the franchise sales department, processing all leads and sending out related franchise materials and follow-up emails to prospective franchisees. She works with new franchise owners to help them prepare for their training in Omaha. She also orders the tools necessary for the training classes. She is responsible for keeping all franchise information current and up to date, as well as tracking displays and banners for franchise owners’ marketing events. She joined National Property Inspections, Inc., in 2015.
Susan Price - Marketing Manager
Susan brings 6 years of brand strategy and design experience to NPI as the most recent asset to the team. She manages the day-to-day marketing for National Property Inspections, Inc., using research and strategy to capture leads while nurturing the brand through collateral design, video production, social media marketing and public relations. She works with franchise owners, getting their business up and running in their territory and providing on-going support with digital marketing, direct mail marketing, and various other projects. She also provides hands-on training to all franchise owners of our proprietary marketing software, HUB. Susan joined NPI in 2016.
Kimberly Stevens- Marketing Coach
As a certified marketing coach and trainer for National Property Inspections, Inc. Kimberly helps franchise owners develop and carry out their marketing plans. She helps them organize their marketing goals and trains and coaches franchise owners on how they can meet business objectives with strategic marketing, cash flow management, and public relations. Kimberly works with our new franchisees for the first 90 days every step of the way, and coaches our veteran inspectors in taking their business to the next level. Kimberly's greatest reward is to see our NPI family succeed and thrive.
Randy Yates - Training Consultant Administrator
With more than 10 years of experience in his current position and over 30 years of experience in remodeling and contracting, Randy’s main responsibility is to provide technical support to National Property Inspections inspectors in the field after they complete training. He tracks state licensing programs and develops and enhances the company’s training program to meet state requirements. He instructs franchise owners about structure, exterior surfaces and report-writing during their initial training; later offers guidance through inspection disputes; and develops PowerPoint presentations for continuing education credits for realtors.
Kenn Garder - National Accounts Manager and Technical Support
As our national accounts manager, Kenn solicits accounts, coordinates inspections and passes along those inspections to franchise owners in the field. He is the central point of contact for NPI's national accounts.
Kenn also provides technical support to our inspectors for residential and commercial inspections, energy evaluations and audits, and home energy tune-ups. In addition, he teaches the commercial segment of NPI's training program. Kenn has been part of NPI since 2006.
Chris Bates - National Accounts Coordinator
Chris works with national and regional companies that need inspections in multiple locations. He refers the inspections and then tracks the progress and completion of the assignments to the client’s satisfaction. Additionally, based on his training and field experience, Chris provides technical support services to franchisees as needed.
Dave McCann - HVAC Instructor
Dave has nearly 30 years of experience in mechanical electrical technologies as well as industry practice, training and consulting. He provides comprehensive training relevant to residential heating systems, from forced-air systems, boiler and hydronic heating systems to heat pumps and air conditioning systems.
Brooke Peters - Plumbing Instructor
Since 1993, Brooke has provided comprehensive training in residential plumbing supply, waste and venting systems at the National Property Inspections Business and Inspector Training Academy. He is a master plumber with nearly 40 years of experience and has more than 20 years of experience as a plumbing contractor.
Rory Carpenter - Information Technologies Instructor
Rory has more than 15 years of experience teaching computer classes and more than a decade of experience teaching inspector computer classes at National Property Inspections, Inc. The focus of Rory’s experience has been in computer networking, networking solutions, system design, installation and troubleshooting. He holds certifications with multiple industry-leading technology companies, including Cisco, Microsoft, Novell, Banyan and Nortel.