NPI Offers Ongoing Support
Day to day, NPI is available to help you with any technical, sales, marketing, computer, website or software questions you may have. Our technical team is available seven days a week to answer your inspection-related questions, and our full-time marketing team offers ongoing sales and marketing support.
NPI’s technical advisor team has decades of experience in the home and commercial building inspection industry, contracting, and other areas that enable them to provide the support you need when you encounter something unusual or unfamiliar during an inspection. This team of experts is only available to NPI franchise owners and their employee inspectors. They are here to answer any questions you have, and you can reach them by phone, as well as email or text them a photo of something you are unsure about. NPI’s technical support team also holds occasional webinars to help franchise owners stay up to date on new or changed building practices, as well as offer short refresher sessions for franchise owners and their employee inspectors.
Web & Software Support
Our dedicated staff at the home office is available to help with any website updates or maintenance that is needed. They set you up with a strong SEO presence and help validate your business on online directories such as Google, Yelp, Facebook, and other local searches. Any trouble-shooting needs or obstacles you run into with our Inform inspection software or the HUB marketing software, consider yourself covered.
Marketing & Business Support
NPI's marketing team is passionate and committed to your success. They create, and keep current, all of the marketing material that is used by our inspectors, they build out email campaigns and will teach you how to successfully market those campaigns in your territory, and they are always eager to help create new marketing pieces as needs arise. Our Marketing Coach is always a phone call away for promotional advice, cash-flow or business management help, or simply a motivational pep talk. We hold monthly webinars on all topics of business from handling complaints to hiring employees, from social media marketing tactics to building your review ranking. Our marketing team prides themselves on the success of our franchisees, they won't let you fail.
Next step: Marketing Support