The Franchise Informant | Too Many Red Flags? When to Turn Down a

Posts

The Franchise Informant

A resource for National Property Inspections and Global Property Inspections franchisees, aspiring entrepreneurs and real estate professionals.


sma
sma

    

Too Many Red Flags? When to Turn Down a Questionable Client

TOO MANY RED FLAGS? WHEN TO TURN DOWN A QUESTIONABLE CLIENT
 November 23, 2021 |  Business Tips, Inspection Tips, Franchise |  inspection industry, client satisfaction, entrepreneur

Being a small business owner, it’s important to build a large referral base to avoid stalling out. However, sometimes you’ll have to weed out certain customers that have become a hindrance. It can be hard to turn someone down, especially if you’re new to the industry, but it’s something every business owner has dealt with. Here are some early warning signs that you may think twice about signing on with a customer.

They don’t communicate well or at all.
You can tell a lot about a person based on their communication style, and it won’t take long to figure them out. It’s usually easier to get an understanding of someone over the phone than it is through text or email. You’ll be able to detect certain tones they use with you and how they’ll treat you should you work together. But even digital conversations can raise some red flags. If they take forever to respond to calls or emails, expect immediate responses from you, or try to reach you at inappropriate times, they might have unrealistic expectations of you. While you want your customers to feel like a priority, it shouldn’t come at the expense of other relationships.

They want an extreme discount.
Price shoppers are found in almost every industry. Like most people, they want to save money, but it’s usually at an unreasonable amount. They can quickly become a headache as you try to reason with them. Yet you don’t want to tune out price shoppers right away. Try to educate them as to the importance of your business and mention the deals you already offer. If it seems as though you’re not making any headway, it’s best to just cut loose from the potential client.

They want to change your agreement.
This should set off a million tiny alarms in your head. As an inspector, your pre-inspection agreement is there to protect you from certain risks. It states what you will and won’t cover, which is important should you be faced with litigation by a client. Be wary of clients that want to bring in a lawyer or reference their own legal background when asking you to alter your agreement. If you can’t get them to sign the agreement as is, it’s another situation where you may need to walk away.

They aren’t upfront with everything.
This goes along with the tone in which the client speaks to you. For whatever the reason, someone might not be forthcoming with all the information you need for a job. If you notice they’re hesitant to answer certain questions or avoid them altogether, continue with caution. There could be an issue with the property that the client is trying to conceal. (Again, don’t do anything that'll put you in harm’s way.)

They’re just trying to straight up scam you.
Most scams are going to be pretty obvious, but some can be a little more elaborate. There’s the age-old tactic of being sent an email from a suspicious account. A common scam in the home inspection industry is an “out-of-town” client wanting to send a check way above your quoted price and telling you to use the remainder to hire another company. However they may try, don’t get caught by someone taking advantage of you.

Be polite when you turn them away.
Even when you’re turning away a client, you still want to be respectful and represent yourself in a professional manner. Thank them for their interest, but state that you don’t think working together is best for either party. Don’t let your personal opinions of them slip into your message. Remember, how you treat both good and bad customers reflects on you as a business owner.

Interested in starting your own NPI franchise? Click here for more information.



Comments are closed.

 

 

Find an Inspector
Commercial Services

Find us on social media!

 

FEATURED


The Pros and Cons of Paid Search The Pros and Cons of Paid Search Read We’ll break down the pros and cons of starting a campaign with Google Ads and help you decide if paid search is right for you.
 Marketing, Social Media
How to Ethically Refer Repairs How to Ethically
Refer Repairs
Read
In order to stay competitive, home inspectors have to look at new ways of referring repairs for their clients while avoiding potential ethical pitfalls.
 Inspection Tips
How to Make Time for Social Media How to Make Time for Social Media Read As a small business owner, it's hard to find the time to keep up with your digital presence. We'll tell you where to start.
 Marketing, Social Media