Category: Inspection Tips

How Energy Audits Can Help You and Your Clients

January 4, 2022

By Jon McCreath, NPI, Inc.’s Technical Supervisor & Training Administrator Add-on services are a great way to upgrade your business. Your customers will feel better protected in their home, and you can add an extra revenue stream. One additional service that can be beneficial to add is energy audits. These audits help the homeowner understand where energy is being “wasted” in their home and how to decrease it. More Homeowners Going Green Preserving the environment and decreasing individual impact are important topics to a majority of homeowners. Close to 70 percent of homebuyers would prefer a greener home, with almost half willing to pay more for one. It’s estimated the average homeowner spends at least $2,000 a year on electricity costs. By lowering each monthly bill by a few dollars, the savings will really start to add up. Within the next few years, the green material market will reach over $360 billion. As more and more younger buyers enter the market, the demand for eco-friendly housing will only increase. Equipment Needed Performing an effective energy audit requires some specific tools. An infrared camera (which you may already have) will help identify any equipment that is inefficient or spot heat loss

Why You Shouldn’t Neglect Your Inspection Tools

December 7, 2021

As an inspector, you have a variety of different tools to help you do your job. Drones, electrical outlet testers, gas sniffers, and more all give you the information you need to educate your client. But with so many different pieces, it’s not uncommon for equipment to malfunction. What Can Happen The most obvious answer to what’ll happen if you don’t maintain your equipment is that it simply won’t work correctly, if at all. If this happens to you in the field, you can find yourself stuck in a tight spot. You’ll either have to scramble to replace the broken tool or reschedule the inspection. Perhaps the worst outcome is that you mark a component incorrectly on your report. This can lead you into a wormhole of liability and result in a costly payout and possible lost business. Do Your Research Beforehand To avoid having to constantly repair your equipment, look into the best tools for the job beforehand. There are lots of different brands on the market, and each has their own set of pros and cons. If you belong to an inspector message board, see what others have asked about. Read reviews on the products prior to purchasing

Tips to Streamline Your Report Writing

November 30, 2021

By Jon McCreath, Technical Supervisor & Training Administrator Every small business owner knows that time is one of your most valuable assets. The more time you have and the more effectively you use it, the bigger you can grow. For inspectors, one task that can eat up most of your day is putting together your final report. If you find yourself staying up late into the night to finish reports, you may need to rethink your process. Fast vs. Fine-Tuned First and foremost, it’s important that we differentiate between rushing a report and finding beneficial shortcuts. Remember that as an inspector, your report is your safeguard from liability. A quality report keeps you protected from possible repercussions and maintains your reputation. If you begin to rush through things for the sake of saving a few hours, it can come back to bite you. As a new inspector, it might take a while before you start seeing a difference in your writing time. That’s OK! It’s best to get comfortable first, and then you gradually start smoothing things out. Before the Inspection Saving yourself time on the job starts before you even show up at the inspection. When you book an

Too Many Red Flags? When to Turn Down a Questionable Client

November 23, 2021

Being a small business owner, it’s important to build a large referral base to avoid stalling out. However, sometimes you’ll have to weed out certain customers that have become a hindrance. It can be hard to turn someone down, especially if you’re new to the industry, but it’s something every business owner has dealt with. Here are some early warning signs that you may think twice about signing on with a customer. They don’t communicate well or at all. You can tell a lot about a person based on their communication style, and it won’t take long to figure them out. It’s usually easier to get an understanding of someone over the phone than it is through text or email. You’ll be able to detect certain tones they use with you and how they’ll treat you should you work together. But even digital conversations can raise some red flags. If they take forever to respond to calls or emails, expect immediate responses from you, or try to reach you at inappropriate times, they might have unrealistic expectations of you. While you want your customers to feel like a priority, it shouldn’t come at the expense of other relationships. They want

Crawl Space Safety: What to Know Before Heading In

November 16, 2021

By Jon McCreath, NPI, Inc.’s Technical Supervisor & Training Administrator Performing a complete home inspection means you could find yourself in some tight spots, one of these being the crawl space. Like the attic, crawl spaces can be intimidating, since you don’t know what’s in there until you look for yourself. While you want to inform your clients of any dangers in their new home, you also need to prioritize your safety. Crawl spaces can be full of hidden dangers. Crawl spaces are one of the most forgotten and neglected spaces in a home. Chances are most homeowners have only been in their crawl space a few times (if at all), and likely only for emergency maintenance. In most cases, you’re essentially going in blind, and there are a variety of dangers you can encounter: Each home can vary in terms of what you might encounter in the crawl space. In older homes, you may need to prepare for a more deteriorated underside with rotting wood and substandard framing. If you’ve noticed animal signs around the home, it’s a safe bet you’ll encounter something furry or slimy in the crawl space. Always use your best judgement and your SOPs. First

Millennial Home Buyers Overcoming Obstacles

November 9, 2021

By Adam Kiesel, NPI, Inc.’s Digital Marketing Assistant This past year’s housing market can be best compared to a high-octane car race. Short listing times along with people itching to go from renter to owner made for a hot seller’s market. Millennials were one of the major players, throwing their hats into the buyer’s ring and quickly snatching up homes. As the markets begin to slow down and level off, millennials are trying to keep their footing and overcome some of the hurdles they’ve faced. Don’t Look at the Label Millennials can often times be judged simply because of their age. They may be written off as too young or too inexperienced to accurately navigate the housing market. The reality is that they’re one of the more informed buyer groups. Millennials make up nearly 40 percent of the homebuying market, meaning they’re not going away, they’re only growing in number. In fact, most older millennials are repeat buyers and aren’t uninformed about the process. While it’s easy to assume, doing so could lead you down the wrong path when it comes to serving this group. What They’re Buying Like every buying group before them, millennials have their own wants and

10 Most Frightening Field Finds

October 26, 2021

Every Halloween season, there’s no shortage of freaks and frights that are sure to stand your hair on end. Our inspectors have come across their own collection of spooky finds on the job site. Here are some of the most chilling! 1. Nobody’s home. (Stephen Fotiades)Starting things off, you might not think there’s anything peculiar about this photo. It’s just a curious homeowner checking on the inspection, right? Not this time! While checking out a vacant property, one of our inspectors snapped this phantom face. Hopefully they don’t mind someone new moving in! 2. Fake face, real scares! (Mark Naquin)You can probably see by the inspector’s expression that he wasn’t expecting this surprise! Another curious onlooker in the window, this one at least belongs to a (hopefully) inanimate mannequin. You never know what you’ll find on the job! 3. A different kind of fright.This crawl space looks like it’s been taken over by web-spinning spiders. But it’s really the telltale sign of dryer lint buildup over time. While maybe not as scary as a colony of eight-legged arachnids, mass amounts of lint pose a serious fire hazard. (Check out this blog on how you can prevent a problem like this

Allowing Clients on Inspections: A Do or Taboo?

September 28, 2021

By Jon McCreath, NPI, Inc.’s Technical Supervisor & Training Administrator If you ask an inspector their thoughts on allowing clients to follow along on inspections, chances are that you’ll get one of two different answers. One camp will say that it’s necessary for clients to be present, while the other will argue that it can create more headaches for you. You might have even run into this conundrum yourself trying to decide where you stand on allowing visitors on inspections. So which route should you take? Weighing the Pros First, let’s start by taking a look at the benefits of allowing clients to tag along. Home inspectors can be criticized for their work because not everyone understands it. Sometimes a customer gets confused because of how an item is described in a report or you didn’t inspect something they think you should. Allowing a buyer to come with you on the job can help clarify the scope of your inspection. They’ll see what it is you do and how you do it, giving them the knowledge to better understand your final report. This can also help prevent allegations of you damaging the home during your inspection. Weighing the Cons Now

How Recording Inspections Could Help You

September 7, 2021

By Jon McCreath, NPI, Inc.’s Technical Supervisor & Training Administrator When you think of the professions that utilize video cameras, home inspections might be far down on the list. Emergency services, loggers, and bartenders can be seen wearing cameras to record their shifts. Even cyclists and other motorists have found that cameras are useful, especially for insurance purposes. So, how do they make sense in the home inspection industry? Controlling Risk as Much as Possible There are different forms of risk you have to try and control as an inspector. Scammers, personal injury, and legal action are just a few of the common risks you might come across. Of course you can’t completely erase risk, but taking the right steps greatly lowers it. Making sure that you have the right insurance provider is just one step that goes a long way in protecting you. Now, inspectors are finding that recording inspections is helping in instances where further details are needed. Visuals in Report WritingThere’s no doubt that photos in a report are necessary to have. Whether it’s for your own notes or to point out a defect, they give a clearer picture of what’s going on. Maybe you’ve had to

Demand for Commercial Inspectors Growing Rapidly

August 24, 2021

By Sammi Marcellus, NPI, Inc.’s Recruitment Coordinator Following the partial collapse of the Surfside condo in Florida, more attention than before has been on the safety of commercial buildings. Coastal states especially are keeping a close eye on miles of waterfront property, most of which is almost half a century old. Some of the newer buildings were built before the Great Recession and tend to have more errors due to being rushed. With the increase in commercial inspections and new inspection laws, the demand for commercial inspectors has grown as well. More buildings are exchanging hands. Covid-19 forced the commercial real estate sector to shift drastically. Many offices moved remotely, shopping centers downsized, and restaurants had to relocate in an effort to recoup financial losses. As restrictions have eased back and places open back up, many are trying to get back to life before. Similar to the housing market, commercial buildings are exchanging hands quickly. All of those buildings being bought and sold going unchecked has raised concerns about how protected the people living in them will be. Coastal hotspots reexamining inspection laws. The state of Florida requires buildings to be recertified every 40 years, but there’s been a push

Why Now Is A Great Time To Franchise With NPI

January 30, 2024

Opening up a small business requires boldness and a willingness to think big, but the most successful entrepreneurs tend to have their pulse on the current trends and projections of their selected industry. In an industry like residential and commercial property inspections, it makes sense to track the health and activity of the local real estate market before making major investments. While recent housing struggles might tempt some to delay franchising in property inspections, encouraging real estate projections and the challenges of solo operation paint a different picture. Here’s why now might be a strategic entry point: Housing Market Projections for 2024According to the most recent housing market projections from Forbes, 2024 projects a rebound from 2023’s real estate woes. Declining mortgage rates predict a much-needed rise in inventory. While improved affordability may arrive later in the year, these trends signal a recovering market. While healthy real estate markets benefit property inspections, solo businesses often follow a boom-bust cycle. They launch during hot markets and struggle when things cool. Conversely, inspectors who weather tough times gain valuable experience and client relationships. When the market rebounds, they are perfectly positioned to dominate. Considering this cyclical nature and the time required to

Marketing Insights: How to Use a Powerful Testimonial

January 23, 2024

By Zach Vesper, NPI, Inc.’s Senior SEO & Marketing Strategist Beyond developing a great product or service, the biggest challenge small businesses face is gaining their audience’s buy-in to their message. Eye-catching graphics and memorable slogans can help your business stand out to potential clients, but people are naturally skeptical. You claim your service is the perfect solution, but how can they be sure? They might wonder if you’re exaggerating or, as a business owner, simply trying to present yourself in the best light. The key to overcoming this hurdle is building trust. While there are various ways to achieve this, testimonials offer a powerful tool. However, not all testimonials are equally effective. By leveraging strong testimonials and applying the right strategies, business owners and marketers can effectively build that essential trust. What is a Testimonial?For those unfamiliar with the term, testimonials are statements about a person, business, product, or service made by someone independent of the subject. In the small business world, these are most easily recognized as reviews. Reviews are crucial for growing businesses, not only for their impact on SEO and online visibility, but also for their persuasive power. As mentioned earlier, any information your business marketing

Using Your Unique Background to Make Your Business Stand Out

January 16, 2024

By Michael Trimble, NPI, Inc.’s Content Marketing Coordinator Small business owners and entrepreneurs are trailblazers, carving their own unique paths in life with unexpected twists and turns. When marketing their small businesses, however, entrepreneurs often shy away from highlighting the more eccentric details of their backgrounds. This, however, could mean missing out on opportunities to make a splash in their market. Making yourself recognizable and memorable takes effort and planning, essential for any business owner seeking to make an impact. With this goal in mind, owners can actually leverage their unique backgrounds in their marketing to stand out from the crowd. If you’re considering this tactic, here are a few things to consider to strike the best balance: Some Backgrounds Are AssetsEntrepreneurs often transition into becoming business owners after careers in other fields. While utilizing these previous professions to stand out in a new industry can be beneficial, understand that a recognizable profession isn’t always well-liked. Each year, Gallup polls the US on their perception of the most honest and ethical professions, helping to create a picture of the careers with the best public image. According to Gallup, nurses, doctors, and high school teachers are some of the most well-regarded

How to Be More Productive

January 9, 2024

By Michael Trimble, NPI, Inc.’s Content Marketing Coordinator If you’re anything like me, at the beginning of every year you tend to make a lot of resolutions for the new year. Eat better, get more sleep, read more books, and hit the gym – the goals I set for myself at the beginning of the year are usually pretty ambitious and widespread. Unfortunately, I have to admit that my track record of seeing those resolutions through to the end of the year tends to not be so great. Too often, other responsibilities pile up, new tasks or interests take priority, and I find myself feeling not all that productive around December 31st. In the workplace, most people would jump at the opportunity to accomplish a bit more each day, and depending on your industry, finding ways to push more projects across the finish line can be the key to taking your business to the next level. To discover some of the best strategies and tips to improve productivity this year, I decided to poll the NPI Corporate Office for their best advice! Make a List, and Check It TwiceRecommended by Celeste Black-Harr, Recruitment CoordinatorWhen speaking with Celeste, one of our

The Benefits of Going to the Annual InVision Conference

January 2, 2024

By Stepha Vesper, NPI, Inc.’s Senior Marketing Communications Strategist Every year, the National Property Inspections home office hosts its annual conference, inviting professional property inspectors from all across North America to gather in Omaha, Nebraska with the intent to network, learn about the latest happenings within the industry, and celebrate the past year’s achievements. While it’s a great time to reconnect and catch up with one another, the InVision Conference is also planned with adding direct value to your business in mind. If you haven’t been to the InVision Conference or if you’re interested in learning more about what to expect, here are a few takeaways you can look forward to! Discover Opportunities to Expand Your BusinessWhether you’re curious about adding a new service to your business or you’d like to partner with a nationally recognized vendor, the InVision Conference offers opportunities to meet with representatives about potential partnerships. In 2023, the InVision conference featured booths and speakers from Thumbtack, ISN (Inspection Support Network), Guardian, MFD Home Certifications, AirAdvice, Inspector Cameras, Fixle, Sporecyte, Scarpello Consulting, and Secure24. Our team does their best to provide a slate of high quality vendors like these every year at the annual conference. If you’re

Employee Milestones Worth Celebrating

December 26, 2023

By Stepha Vesper, NPI, Inc.’s Senior Marketing Communications Strategist As the year draws to a close, we naturally reflect on achievements, challenges, and triumphs. Recognizing personal and professional accomplishments is crucial for growth, and if goals weren’t met, the year’s end offers a prime opportunity for future planning. Business owners, responsible for managing and inspiring employees, should celebrate both company and individual milestones to foster a driven and collaborative work environment. While acknowledging accomplishments is vital for employee retention, creative ways to celebrate don’t always come easily. Here are some often-missed opportunities to show your team appreciation: Types of Milestones Worth CelebratingNot all milestones require earth-shattering career shifts. Several everyday moments offer managers a chance to recognize hard work, creativity, and innovation: Individual Milestones: Team-wide Milestones:Celebrate team-wide achievements to build morale and camaraderie. Depending on your industry and structure, individual roles might blur, but acknowledging shared wins is vital. Company Achievements:Don’t overlook celebrating company-wide milestones. Reaching significant business anniversaries, exceeding targets, developing new products/services, or receiving media recognition are all opportunities to showcase collective effort and its tangible impact. Celebrate reaching revenue goals, launching new offerings, or media features to further motivate and engage your team. Doing so reinforces that

National Property Inspections Franchisee Spotlight: Chris Harr

December 19, 2023

In our Franchisee Spotlight series, we like to take some time to recognize the efforts of some of our most outstanding franchises. Every year, we partner with new inspectors and seasoned professionals seeking extra support to take their businesses to the next level. While our marketing, technical support, and national accounts all work together for ongoing assistance, we think that one of the most impactful resources our partners gain when joining the NPI family is access to some of the best business owners in the inspection industry. Today’s feature is Chris Harr and his team from NPI Columbus SE: our 2023 Franchise of the Year. Veterans of the industry, the Harr Team has served Central Ohio since 2002, and in that time, they have established themselves as consummate professionals. They are prime examples of NPI’s core values–Honesty, Integrity, and Professionalism. The Harrs are true mentors, and we’re always excited to see what new strategies their team discovers. With that said, let’s discuss who the Harrs are and what makes them stand out. Chris Harr pictured with his sons Jake and Will at the 2023 InVision Conference Awards. NPI Columbus SE & the Harr FamilyFounded in 2002, NPI Columbus SE has

How To Break Into A Male-Dominated Industry As A Female Entrepreneur

December 12, 2023

By Celeste Black-Harr, NPI, Inc.’s Recruitment Coordinator The glass ceiling is a concept that describes an invisible barrier that limits advancement in the workplace for certain groups. For women who look to find a foothold in male-dominated industries, working to overcome stereotypes can make glass ceilings feel very real. The great thing about the glass ceiling metaphor, though, is that glass begs to be shattered. Breaking into a male-dominated industry as a female entrepreneur can feel daunting, but underrepresented voices who build a platform in their industry have an opportunity. They will not only benefit those that follow in their footsteps, creating a more accessible pathway in the future, their unique background and perspectives will also benefit the entire industry. Of course, if finding success in a male-dominated industry was easy then everyone would do it. While every industry has their own unique quirks and obstacles, there are a few considerations that are particularly worth taking into account for female entrepreneurs getting ready to break through. Find A Functional Support SystemReliable contacts are important to establish for anyone entering into any industry, but identifying these people are even more important for women who are looking to establish themselves in a

What Is The Benefit Of The Name National Property Inspections?

December 5, 2023

By Michael Trimble, NPI, Inc.’s Content Marketing Coordinator When starting a new business, entrepreneurs work hard to create a clear plan for growth. While there are many exciting things that come with establishing a business’ processes, brand image, and marketing strategy, owners tend to spend a lot of their energy early on avoiding common pitfalls. One of the most important pitfalls to avoid, of course, is choosing the wrong business name. Names are hard, whether you’re naming a new business venture or your child. For many entrepreneurs, launching a new business is very similar to having a new baby, as they work through the trials and tribulations that come with learning to operate in a new industry. While a person’s opportunities may not be markedly different whether they were named John or Albus, a business name can mean the difference between success and failure. National Property Inspections is a tried and tested name in the property inspections industry, which means inspectors that partner with NPI can see benefits prior to performing even a single job. To get a better idea of why National Property Inspections works so well in its industry, let’s first review what is important when choosing a

Hold The Phone: How Do You Turn Price-Shoppers Into Paying Clients?

November 28, 2023

By Kimberly Stevens, NPI, Inc.’s Marketing & Business Coach As a small business owner, getting your phone line to start ringing can sometimes be a difficult task, but once those prospective clients’ calls begin to roll in, that doesn’t always mean you’ll be booking inspections right and left. Often, a lack of conversions can be due to the fact that while some people might make an inquiry, many would-be clients are likely to get a second, third, or even fourth opinion on their search for the best price (or in other words, the lowest price). Marketing experts over at First Insight break it down by explaining that all businesses are battling the top two deciding factors for consumers: price and quality. The best business owners endeavor to offer a product that is uniquely valuable to their clients, something that goes above and beyond their competition, hoping to become the obvious preferred option. If an entrepreneur has confidence in their product but they aren’t closing the deal, then the problem lies in their ability to explain their product or service’s strengths, leaving potential clients to default to price as the deciding factor. This situation can be incredibly frustrating for owners who