Category: Marketing

The Pros and Cons of Paid Search

March 29, 2019

By Zach Vesper, NPI, Inc.’s SEO and Marketing Specialist When it comes to digital advertising for your business, you’re not short on options. One choice many business owners overlook, for a number of reasons, is paid search. The major player in paid search is Google, and their Google Ads platform makes it easy to reach your ideal audience and increase your marketing ROI. We’ll break down the pros and cons of starting a campaign with Google Ads and help you decide if paid search is right for you. Pro: Paid Ads Can Extend Your ReachAbove all other digital marketing methods, Google Ads can help you achieve better market saturation, increase your brand recognition and put your business in front of your perfect customers. With a Google Ads campaign, you can choose exactly who sees your ads and when they see them, and you can even target your audience by geographic area to make sure you’re not showing ads in places that aren’t relevant for your business. Con: There are No GuaranteesLike any other aspect of digital marketing, your results with paid search will be based on how thoroughly you perform your initial keyword research and how often you experiment with

How to Make Time for Social Media

February 28, 2019

By Stepha Vesper, NPI, Inc.’s Marketing Communications Specialist As a small business owner, you probably feel pretty rushed. You want to be sure that anything you do will be worth it in the long-run so your business can thrive. We can tell you with confidence that social media is definitely worth the manpower, but how can you allocate that priceless commodity, time? Here’s where to start. Take a look at your task list.If you’re trying to make time for anything, it only makes sense to take a look at what you’re actually doing over the course of your day. Now is a good time to create a list of tasks you already do, from the moment you wake up till the moment you quit work for the day. Be sure not to leave anything out! Now that you’ve made a list, take a close look at it. What items on your list absolutely have to be done every day? What items have flexibility? What items are you just not sure about in terms of long-term success? What items aren’t helping you reach your goals at all? Once you have a definitive list of must-do tasks, you have a great place

6 Ways to Get the Most Reach Out of Your Business Website

January 3, 2019

By Sydney Arp, NPI, Inc.’s Marketing Specialist & Designer Your business website has the potential to be one of the most powerful tools in your marketing arsenal—if you know how to use it. Here are six ways you can give your monthly website traffic a boost and start seeing those leads convert to sales. 1. Update all your profile to include your website link.Most networking sites, including the majority of social media platforms, feature an area for you to link your website. Be sure to add your website link to your Facebook, Instagram, Twitter, LinkedIn, Google Plus, Google My Business, Yelp and YouTube pages. You should also include your website link in your email signature—an often forgotten, but crucial marketing move. 2. Use social media to link back to your website often.If you’re a regular Facebook poster (we highly recommend it!), you have ample opportunity to sneak a link to your website in a couple of posts a week. Just be sure that you’re not saying the same thing over and over again. You can link to different pages of your site to point out various features, articles or other information you want your potential clients to know about. In

How to Segment Your Email List Like a Pro: Part 2

October 26, 2018

By Stepha Vesper, NPI, Inc.’s Marketing Communications Specialist We’re back at it today, teaching you how to segment your email list for maximum impact in your email marketing campaigns! Make sure you check out the first post in this series here. Prune Your List WiselyLet’s say that you’re three email sends in on a well thought-out campaign with a list that’s been run through NeverBounce. Now is a great time to take a peek at your analytics and open rates to get a sense of the picture your contacts are painting. You’re likely to encounter these types of recipients: 1. The Ones Who Open Every Email: Great, yes, keep them around! 2. The One Who Open One or Two: Encouraging for sure, but we’ll have to pay close attention to the subject lines that seem to catch their eye. 3. The Ones Who Open None: Tough crowd. We’re going to have to make some choices. The latter two categories may make us feel like tearing our hair out, but these are actually the types of contacts that help us become savvy marketers. If every contact opened every email, there’s a chance we would never know what makes certain subject lines

How to Segment Your Email List Like a Pro: Part 1

October 24, 2018

By Stepha Vesper, NPI, Inc.’s Marketing Communications Specialist In our last post, we went over why cleaning your contact list is crucial for running a successful email campaign. Now it’s time to talk about how to use the analytics information you’ve gathered from your open rates to create even more wins down the road. Let’s start with going more in-depth on the topic of bounce rates. What is a Bounce?Simply put, a bounced email is an email that wasn’t delivered. This could happen for a number of different reasons, and depending on the reason, it is considered a hard or a soft bounce. A high bounce rate will eventually lower your sender score significantly. Hard BouncesHard bounces occur when an email is sent to an invalid email address. This may mean: Soft BouncesA soft bounce refers to an email that gets to a recipient’s mail server, but does not make it to their inbox. This type of bounce might occur because: Bounced addresses are almost entirely out of your control, but what is in your control is whether or not you send messages to them. And just to reiterate, it’s never a good idea to send emails to bounced addresses.

Cleaning Your Email List: Why It’s Important and How to Get Started

September 12, 2018

By Stepha Vesper, NPI, Inc.’s Marketing Communications Specialist Whether you’re brand new to email marketing or you’re about to click send on your 100th message, your email’s success is only as good as your contact list. You may have heard terms like “clean” and “scrub” in relation to your list and wondered what they mean and how to get started. We’re here to break it all down for you and explain why it’s important to polish up your list so it’s as “clean” and up-to-date as possible. What is a Clean Email List?In short, to clean your list means to fully verify it. This means you’re making sure that each address is not only valid and deliverable, you’re taking steps to avoid wasting funds and effort on contacts who aren’t interested in your business. Cleaning your list usually involves two stages: So what’s the big deal in the grand scheme of things if your personal list or campaign isn’t getting the best results? Shouldn’t that affect your business only? A cut-your-losses-and-try-a-different-subject-line type scenario? Well, that’s exactly the way it used to be till spammers started taking advantage of their sending freedom in a big way. If you’ve had an email

The 6 Biggest Mistakes You Could be Making with Your Google My Business Listing

April 27, 2018

By Stepha Vesper Google processes more than 40,000 searches every second–that’s 3.5 billion searches a day! Needless to say, your Google My Business listing is a key piece (if not THE key piece!) of your digital footprint. Below, we’ll tell you the top six mistakes business owners make with their listing as well as the best ways to optimize Google My Business for happy customers and maximum return. Not Choosing the Right CategoryWhen you first create a Google My Business account, you’ll be prompted to select a category for your business from a drop-down menu. While this tiny task is easy to brush aside, choosing the wrong category has less-than-tiny consequences. That’s because the category feature is one of the primary ways Google accurately indexes your listing in local search results. Accidentally selecting the wrong category can “hide” your business from the right customers and confuse anyone who comes across your listing. If you set up your Google My Business listing years ago, it’s more than worth it to re-confirm your category choice. Google does allow you to add multiple categories to your business listing, but keep in mind that order matters. If you perform multiple services, you’ll want to

Strengthen Your Brand in 5 Easy Steps

April 20, 2018

By Sydney Arp Brand identity can be surprisingly difficult to nail down. It’s often easier to pinpoint what you’re not as a business than it is to articulate what you stand for. And what if you leave something important out? You do a lot of great things, after all. These are just a few reasons why we don’t focus on the face of our businesses as much as the actual doing. (And don’t get us wrong, doing is important!) But the truth is that today, your brand matters more than ever, especially to a millennial marketing audience. Millennials are loyal—once they’re captivated. In fact, 60% of millennials are often or always loyal to brands that have gained their trust, and that means they’re more likely to recommend those brands to friends and family. Word of mouth is still the best brand endorsement for nearly half of all millennials, and online reviews count. So how can you communicate a strong brand message without disrupting your day-to-day duties or overthinking it? Your Identity Starts with Your Perfect CustomerDon’t start with a mirror. Looking outward is actually the perfect place to begin when strengthening your brand identity. Imagine your perfect customer. You can

Tips on Marketing to Millennials

February 5, 2018

By Sydney Arp Millennials. Generation Y. It’s the age group that marketers across the country are endlessly analyzing. Let’s [try to] begin with a definition. Major publications label a millennial as someone who came of age around the time of the millennium (2000). Born between 1980 and 1995, Millennials range from 22-38. Yeah, you read that right. Some “Millennials” are nearly 40 years old. Surprised? The fact is, Millennials make up 25% of the American population. In the real estate industry, if you’re not marketing toward the millennial age group, you’re completely overlooking what should be your target market. Here are some insightful tips from a Millennial herself: 1. User-generated content is what we trust.43% of Millennials rank authenticity over traditional marketing tactics. We want to hear from a service user not a service provider. Think about it: our generation is more likely to trust news that comes from friends on our social media feeds than news we see from random sources or companies. In today’s world, the never-ending stream of promotions has transformed us into walking ad-detectors. Simply put, we know genuine content when we see it. Thus, brands that boast generalized, impersonal verbiage such as “the best” or

4 Quick Tips for Making the Most of Small Business Social Media

November 28, 2017

By Stepha Vesper, NPI, Inc.’s Marketing Communications Specialist As a busy small business owner, it’s easy to let social media slip off your radar. But with consumers spending up to 53% of their online time browsing social media sites, carving out a slot in your schedule for posting can mean broadening your reach in ways you never thought possible. Here are a few tips for making time for social media and getting the most from your efforts. 1. Automate your posts.Using a platform that allows you to schedule your posts in advance can be a lifesaver when it comes to making time for social media. Setting aside an hour every weekend to schedule your weekly posts across all social media sites is a great way to make sure that the job gets done, even during your busiest weeks. NPI recommends SocialPilot for its affordability and ease of use. Like all great things, scheduling posts in advance can have its drawbacks. Here are a few things to consider: 2. Spend time online where it counts the most.Chances are that not every social media platform is going to be the perfect fit for your business. For example, you may find that Twitter

Everything You Need To Know To Make Your Next Email Campaign A Success

November 22, 2022

By Stepha Vesper, NPI, Inc.’s Senior Communications Specialist All business owners know the power of email marketing to capitalize on leads and convert sales, but the numbers are striking. According to Litmus’s “The CMO’s Guide to Email Marketing,” email marketing has the highest return on investment across industries, averaging $42 for every dollar spent! Though these numbers fluctuate depending on the industry, it is no secret that email marketing can be incredibly powerful. However, sometimes it can be tough to figure out how to get started. Whether this is your first email marketing campaign, or your fiftieth, here are some ways to make your next campaign a hit! 1. Identify Your GoalWith any monetary investment, small business owners should always consider how each dollar spent will lead to growth. Goals for a single email marketing campaign can be more than just securing more business. Campaigns can be geared towards increasing your brand recognition within a specific demographic, community, or area that might be underrepresented. Alternatively, a campaign could focus solely on gathering feedback on your business with previous clients, or introduce you client base on a new or underutilized service. Whatever your goal, identify it as a starting point, and

How to Make the Most Out of Your Indeed Job Ad

November 15, 2022

By Stepha Vesper, NPI, Inc.’s Marketing Communications Specialist Making new hires is always an exciting venture. Either your business is growing, or you’re ready to fill an important vacancy to satisfy a need. In this position, it is important to know how to hire right and make the best use of the tools at your disposal. In the inspection industry, it can be difficult to find qualified individuals to add to your team. We have found that personal referrals from industry professionals (such as real estate agents or other inspectors) tend to result in the most successful hires. But when these contacts aren’t providing many leads, it may be worth trying Indeed. Indeed is a popular job-finding platform, recording over 250 million unique visitors each month, and hosting over 150 million resumes. With such impressive traffic, Indeed provides a great opportunity to get your job ad in front of a large audience. However, there are a few things to consider to ensure you get the most out of your investment with Indeed. Screener QuestionsA frequent experience that employers can have when working with Indeed is a barrage of applicants. Too many options are better than too few options, but many

4 Ways to Create a Positive Work Culture for Your Small Business

November 8, 2022

By Kimberly Stevens, NPI, Inc.’s Marketing Coach As your small business grows, you may find yourself in a position to hire additional employees, expanding your team and delegating duties as far as your finances allow. While growth is exciting, it also comes with its own set of problems. A successful small business owner must also become a successful team manager. They impart their vision for their business to new team members, who must become productive workers and genuine brand advocates. After making your new hires, you need to earn their loyalty and create an ideal environment for them to operate as optimally as possible. This, of course, all hinges on the quality of your work culture. Do your employees dread work, or do they look forward to it? Are they willing to make concessions when times are tough, or will they back out when they are most needed? Consider these tips to strengthen your company culture and develop a family-like atmosphere that makes work something to look forward to. According to a Globoforce study, happy employees are 85% more efficient in their work and stay in their positions twice as long. Although it might be common sense, sustaining a team

Pre-Inspection Agreement: Why They’re ALWAYS A Must-Have

November 1, 2022

By Jon McCreath, NPI, Inc.’s Technical Supervisor & Training Administrator In establishing a successful inspection franchise, there are so many things to worry about. From learning how to best market yourself and your services, to offering the best possible product, new inspectors have plenty of areas that can command their attention. In these moments, it is important not to overlook the standards and the basics of the business. One standard process that you should never skimp out on is the pre-inspection agreement. Let’s review the pre-inspection agreement and its unique importance. BackgroundA pre-inspection agreement is a standard form which outlines standards, scope of work, and expectations for an upcoming property inspection. There are many reasons why this form has become a stock-standard part of every inspector’s business plan, but of particular note are the liability protections that they provide. Although no inspector intends to find conflict with a client, a disagreement is likely to come up at some point. The pre-inspection agreement is the rule-setter that keeps every inspection fair and clear. Some basic aspects that a pre-inspection agreement describes include: ConsiderationsSome inspectors are more strict than others with how they administer and handle their pre-inspection agreements. Some inspectors may

5 Podcasts to Grow Your Small Business

October 25, 2022

As a National Property Inspections franchise owner, you are one part inspector, one part marketer, one part entrepreneur. Needless to say, there can be a lot on your plate. To stay on top of the competition and to become the best leader in your industry, it might be valuable to find a podcast to help you on your way. Today, experts are freely offering their years of experience and personal stories to listeners through an easily consumable medium. Here are a few podcasts that could help you grow your inspection business! 1. Home Inspector Podcast by InterNACHIAverage length: 1-5 minutes, with an occasional “webinar” podcast that can be between 1 and 3 hours.Releases: Twice a day every weekday. As inspectors, a great starting point podcast is the Home Inspector Podcast by InterNACHI. The majority of releases are extremely short, sometimes with no introduction at all. These topics briefly explain how to perform a specific task relating to property inspections. The Home Inspector Podcast is a great option for inspectors looking to brush up on their knowledge or looking for quick, easy review material. The webinar releases are obviously much longer and seem to be direct uploads of online classes and

Test Taking Strategies

October 18, 2022

By Jon McCreath, Technical Supervisor & Training Administrator As an inspector, there are plenty of licenses and certifications that require strong test-taking skills in order to succeed. Perhaps the most difficult examination out there for inspectors is the National Home Inspector Examination (NHIE). Everyone tests differently, and some people have a tougher time when tasked with demonstrating their knowledge in scenarios where the stakes are high. Here are a few techniques to consider for setting yourself up for success in high-pressure exams: Study the MaterialNothing beats good preparation, but what is good preparation? Slowly moving through covered material can be difficult and time consuming, which is why many resort to cramming. Cramming is the technique of covering a wide range of topics in a very small amount of time, typically right before a test or exam. According to one study, 72% of students felt that cramming was more beneficial than evenly spacing their study time. Despite this belief, this same study found that methodical studying was more beneficial to 90% of the study’s participants. Cramming can be a helpful review tool, but when reliably retrieving information in a high-pressure setting, slower, evenly-spaced studying leads to more consistent results. In short,

Entrepreneurship 101: How to Set Your Employees Up for Success

October 4, 2022

After a brief pause to enjoy the sun and hit the beach, we return to our Entrepreneurship 101 series. Here, we outline some of the best tips for running your franchise like a seasoned pro. In our first entry we discussed how to lead your franchise, and in our second entry we covered the best hiring practices. Now that you’ve got a new batch of employees, it’s time we made them into rockstar members of your company. Here’s how you can put your team on the fast track to success. Start Strong New hires have a lot to think about. They want to prove their competence, they want to give off a positive social impression, and they want to ensure they made the right choice for themselves in accepting their new position. It can be a stressful time! As an owner, a manager, and your team’s leader, it’s your job to walk them through an onboarding process that instills confidence for everyone on the team. First things first, set clear expectations so that your new employee knows what success looks like. Start with the basics. What does their first week look like? Their first month? Give them a clear picture

Entrepreneurship 101: How to Hire Right the First Time

July 19, 2022

To see continued growth and development in your business, you may consider growing your team. To ensure that you’re hiring the best individuals for your needs, here are three crucial questions to ask during the interview process. What to Ask: What do you know about the company? What Their Answer Reveals: This question is one of the most telling regarding whether the applicant has done their research on NPI. If the applicant knows nothing about the company, or provides incorrect information regarding NPI, it’s a no go! What to Ask: What about inspection interests you? What Their Answer Reveals: Answering this question correctly is very important in this industry, as it’s essential to look for people pursuing this position for career purposes rather than just a regular job. Those who are not able to provide a clear answer to this question should set off alarms for you. What to Ask: When would you be able to start? What Their Answer Reveals: If the applicant implies that they can start right away with little to no regard for their current employer, it’s another red flag. At minimum, a two weeks’ notice should be provided. After all, how you get them is

Entrepreneurship 101: How to be an Effective Leader

July 12, 2022

As a National Property Inspections franchise owner, you’re so much more than just an inspector. You’re an office manager, a marketing coordinator, an accountant, a boss, a mentor, and a teacher—just to name a few. In our Entrepreneurship 101 series, we’ll cover leadership traits and tips specific to running a successful inspection empire. As part of a national network, your resources as an NPI inspector are plentiful, and we’re excited to share what we’ve learned about effective leadership in our industry. Lead By ExampleAlthough it may sound cliché, it’s important to align your business goals with your mindset. Even if you’re currently a one-man show and don’t have plans to hire in the near future, getting into a leadership mindset will help you elevate your thinking to that of a boss. After all, being a leader is not about being front and center. True leadership comes in the form of behind-the-scenes hard work and dedication. To be successful in your business, it’s vital to have goals set for where you want to see yourself in the next year, along with a plan of action for how you hope to achieve your goals. In the pursuit of your goals, it’s helpful