Tag: client satisfaction

How Celebrating Holidays on Social Media Can Benefit Your Business

October 17, 2023

By Stepha Vesper, NPI, Inc.’s Senior Marketing Communications Strategist As your business grows, building an audience online can quickly become a strong stream for new leads and an opportunity to set yourself apart from your competition. In our previous article discussing how to use pictures to boost engagement on social media, we talked about how varied content is important for businesses that want to improve their performance online. While this is a great goal in theory, coming up with a consistent stream of unique content is tough. That’s why if you haven’t jumped onto the holiday post train yet, now is the time to start! Holiday posts are a great way to capitalize on current events in a way that breaks up your regular social media schedule. For some extra inspiration before the holiday season really kicks into gear, here are some things to consider when it comes to posting during the holidays! Choose Which Holidays to HighlightCapitalizing on a holiday on social media isn’t as simple as looking at the next one on the calendar and making a graphic to accompany it. Ideally, owners and social media managers should take some time to think about why their business has

Tips for Delivering a Bad Inspection Report

October 10, 2023

By Jon McCreath, NPI, Inc.’s Technical Supervisor & Training Administrator There’s a reason why “don’t kill the messenger” is such a commonly repeated phrase. Delivering bad news is a tough position to be in, especially when someone is caught blind-sided by the message. Even though you may have not been the cause of the situation, you were the one that disrupted the status quo. Whether fair or not, the one that delivers bad news often becomes the villain, and no one wants to be the villain. Home inspectors are frequently caught in the awkward position of needing to deliver information that clients probably don’t want to hear. The truth of the matter is that issues and defects in homes would exist whether the inspector discovered them or not. It’s only through a thorough home inspection that buyers can make their biggest investment with confidence. For property inspectors, delivering bad news in a calm and courteous manner is a skill worth building. Start by setting the right expectations. Don’t Hide from the ReportMany negative reactions from clients can be curbed through establishing a proper understanding before the inspection even begins. Inspectors know very well that no home is perfect, but sellers

How to Communicate More Effectively with Clients

June 20, 2023

By Kimberly Stevens, Marketing & Business Coach Running a successful service-based business requires a significant amount of technical skill and knowledge. As such, the sorts of people that tend to be drawn to these industries tend to have a highly analytical disposition and a preference for structure and detail. In the property inspection industry, these traits are particularly beneficial since missing little details can lead to big problems down the road (and part of why we’ve found veterans are such great home inspectors). While these traits are beneficial on the technical side of inspecting, they can sometimes come at the cost of being a good, empathetic communicator. Property inspectors have to communicate with a lot of people, so owners who might struggle in conversations with clients would be wise to invest in some introspection. To get started with upgrading your interpersonal skills, let’s take a look at the basic pillars of client communication in business. Prioritize Clarity EarlyWhen coordinating a home inspection, it is crucial to establish an open line of communication early between the inspector and client. A significant amount of negative reviews or otherwise dissatisfied client experiences can be traced back to misunderstandings, assumptions, and a lack of

Surefire Strategies To Increase Your Market Share

June 13, 2023

By David Stamper, NPI, Inc.’s President & CFO Running a small business is a lot of responsibility to take on. Owners need to not only become experts in their field and in their industry, but they also need to stay up to date on key market research if they want their business to succeed. When it comes to building your small business and tracking market research, there are few concerns that outrank your business’ market share. Market share is, simply put, a percentage of your business’ earnings compared to the total business done within your market over a particular period of time. While a business owner’s goal should always be to build their business’ percentage of market share, there are many benefits to tracking direct competitors’ market share as well. To learn more about how to build your market share, let’s review some strategies on how to get started. Perform a Competitive AnalysisThe first step to increase your market share should be to gain an awareness of your business’ position in your market compared to your competitors. Although it may be difficult to find hard numbers that break down your competitors’ exact market share, you should be able to check

5 Strategies to Get More Reviews for Your Small Business

May 30, 2023

By Zach Vesper, Senior SEO & Marketing Strategist Let’s say you’re heading out to eat in an unfamiliar city. You want to try something unique and high-quality, but searching online leaves you with an endless list of options. Mood and taste will certainly come into the picture, but how do you make your final choice? Check the reviews. Across all industries that rely on pulling in new clients and customers consistently, online reviews are crucial for instilling confidence in service quality. Adding positive reviews on websites like Google, Facebook, and Yelp improves where small businesses rank on Google and increases overall visibility through SEO. According to marketing analysts at Entrepreneur.com, 88% of consumers trust online reviews as much as personal recommendations. To start improving upon your online advocacy channels, here are some great strategies for getting more reviews online. For more help building your online marketing strategy, reach out to your Omaha marketing team. today! If you’re interested in learning more about franchising with NPI, get your free info packet.

From Rookie to Asset: Tips for Training New Employees

May 16, 2023

By Stepha Vesper, NPI, Inc.’s Senior Communications Strategist In the home inspection industry, it should be every business owner’s goal to expand their team. New employees can expand marketing efforts, allow for more property inspections to be completed in a shorter amount of time, and improve on client satisfaction due to increased efficiency. Both in the case of adding a very first employee and when adding to an already large team, owners cannot overlook their training processes. To build your home inspection team the right way, let’s discuss the importance of training, and review a few tips on how to help transition your new employee into an invaluable contributor to your team. Highlighting the Importance of TrainingAll business owners understand to a certain extent the value of a solid training process. New employees are an investment, and the quicker that these team members can get up to speed with the rest of the business the better. Business owners are incentivized to make their training processes as quick and efficient as possible in order to get their new partners contributing. Though these goals are understandable, business owners who are only focused on the speed of their training schedules are missing out

Watching For Wildlife: How To Add Value By Inspecting For Animals

April 18, 2023

By Jon McCreath, NPI, Inc.’s Training Director Good entrepreneurs are always looking for ways to pull ahead of their competition. In the property inspection industry, business owners often will achieve a larger market share by expanding their add-on services, or through emphasizing their own unique strenghts that separate themselves from the crowd. These strategies are great things to build upon! However, the best thing an inspector can do to establish themselves is to deliver the best primary product possible. This can mean writing an unmatched inspection report, or consistently catching things that the other guy misses. A great way to add value to a property inspection that other inspectors might skip out on is to inspect for animals. What To Do When Inspecting For AnimalsSome property inspectors may feel the instinct to shy away quickly from anything related to wildlife during a property inspection, and this is understandable! Property inspectors are trained to evaluate key home systems and aren’t experts on animal species or the best wildlife defense strategies. According to InterNACHI’s Home Inspection Standards of Practice, a property inspector is not required to determine “…the presence of evidence of rodents, birds, bats, animals, insects, or other pests.” Property inspectors

Should You Call Your Clients By Their First Name?

February 28, 2023

Running a successful business is all about relationships. This notion shouldn’t be a new revelation, but it holds particularly true for the home inspection industry. Strong relationships built with real estate professionals can grow your inspection business. So, how do you strengthen these relationships? And when you’re meeting new people, how do you make a strong first impression? Saying someone’s name is powerful. However, knowing when to use a first name versus when to use a title can be difficult. It’s tough to know the “rules” when different people swear by different social strategies when conducting their own business. To know how to build relationships while portraying yourself with professionalism, here are a few points to consider when you’re deciding how to refer to your clients and other individuals in your business network. A Matter of RespectTo some it may seem old-fashioned or overly formal, but many people prefer to be referenced with their surname and title in professional settings. In particular, surnames might be preferred when there is an age discrepancy or said individual has earned a specific title (Dr., Sgt., etc.). In these situations, using surnames is a great way to show respect. Perhaps even more importantly, repeatedly

When Is The Right Time To Hire?

February 21, 2023

Every small business owner or entrepreneur needs to develop a system for conducting business that works for them. For some, this comes naturally! They know the right things to say, they’ve connected with the right people, and they know how to develop relationships. For others, their business has to be built up through plenty of trial and error. Running a small business solo can be incredibly rewarding—at the same time, incredibly demanding. The best way to handle these mounting demands (and to manage your sanity) is to finally expand your team. With a co-pilot at your side, your small business can reach new heights and expand beyond what you ever imagined! But when do you know the time is right to hire? Here are a few signs that say you should hire sooner rather than later. 1. Your Are Turning Down New BusinessThis one may seem obvious, but if you’re reaching the point where you can’t keep up with the demands of your business, you need to make a hire asap. Successful entrepreneurs should be able to anticipate this situation and be able to make their hires before they reach their breaking point. However, sometimes business can accelerate beyond expectations

How To Show Appreciation To Your Clients

February 14, 2023

By Michael Trimble, NPI, Inc.’s Content Marketing Coordinator Business owners wear a lot of hats. They need to be an expert in their field and provide great service to remain competitive. However, many entrepreneurs may not realize how important it is to foster relationships. Businesses survive and thrive based on the development of ongoing relationships. Just as you innovate and improve upon your services, client appreciation should be a constant focus for improvement. Some people have little trouble with building relationships. However, many entrepreneurs are more detail-oriented and analytical in their personality types. While everyone knows that it is important to show appreciation, some might struggle with finding the best way to show it! To get the ball rolling on developing your own client appreciation strategies, here are a few well-tested methods that have produced positive results. Make Your Message Handwritten While not appropriate for every message, entrepreneurs that follow up after jobs with handwritten notes on occasion will stand out from the crowd. Society has shifted to less personal forms of communication. Email and social media are valuable tools for instant communication, but these channels can make conversations feel too general. Relationships are much more difficult to build with

Daily Videos: Reaching Tomorrow’s Homebuyers with Social Media

September 24, 2024

How can inspectors can utilize short-form video content creation on social media to boost their presence? We’ll discuss realistic ways that won’t overwhelm their busy schedules.

Responsiveness: The Traits of a Successful Property Inspector

September 10, 2024

Being responsive is a valuable quality in any professional industry, but we’ve found that property inspectors who prioritize this trait separate themselves from their competition and set themselves up to leave a lasting first impression.

Viewing a Hire as an Asset, Not an Expense

August 27, 2024

It costs time and money to find the right candidate. How do you make the shift from looking at the cost of a new hire to seeing the opportunity for growth that they bring?

Inspection Insights: How to Stand Out with Sample Reports

August 13, 2024

By Jon McCreath, NPI, Inc.’s Technical & Training Director In any industry, success often comes from separating yourself from the pack. Some businesses have exceptional communication skills, prioritizing customer service above all else. Other business owners invest in a diverse array of add-ons, making them a convenient one-stop shop for their clients. Then, of course, veteran business owners might trust that the quality of their products and services will naturally trump all in the end. Dedicating your attention to becoming the best among your competition is an excellent goal, but proving yourself to clients takes work, too! We’ve talked about how to get more reviews by prioritizing Google business listings for better online searchability, but there is another powerful tool that too few home and property inspectors utilize: sample reports. Home inspectors who host a sample of their inspection report on their website can display the quality of their product for any prospective clients and answer many of their burning questions before they even pick up their phone. If you’d like to start using sample reports on your website but you’re not entirely sold on the concept yet, let’s review a few of the benefits and discuss some of the

Expanding Your Audience by Becoming a Bilingual Business

July 30, 2024

New business owners often feel that they are racing to find a client base and develop trust with their local community. Finding leads, converting them into sales, and creating advocates to spread the word of all the good work that they do – the fight to gain credibility in a market takes plenty of guts and hard work. But after that growth slows, it can be difficult to find a new client base to tap into. Language barriers in diverse populations can limit a business’s market reach, posing a significant challenge. There’s certainly an opportunity to expand by becoming a bilingual business, but making this change involves more than simply translating a flyer into Spanish and calling it a day. Owners who learn a second language or hire employees with language skills may be able to grow their business, but that’s only the start of the story. If you’re wondering what it would look like to start marketing in a second language as a small business, here are a few of the considerations to take into account first. Learning a Second LanguageOne strategy that business owners may consider if they’d like to start marketing in multiple languages is to learn

Franchise Planning: The Importance of an Exit Strategy

July 16, 2024

Without proper planning and vetting, businesses can get mismatched to new owners with the wrong industry knowledge, the wrong skills set, and the wrong expectations.

Keeping Up to Date as an Entrepreneur

July 2, 2024

By Jon McCreath, NPI, Inc.’s Technical Supervisor & Training Administrator When running a business, owners work extremely hard to find their unique strategy for consistent success. Winning over a share of the market takes time and plenty of energy, but one common pitfall that entrepreneurs frequently encounter is losing that initial fire to learn and experiment. Too often, professionals find a comfortable place in their industry and then fall further and further behind while competition follows trends and implements what works into their businesses. So, what’s the solution? How do small business owners stay up to date in their industry? In the home inspection industry, some may point towards licensing requirements in each state as a solution, but this doesn’t resolve the problem for a couple of reasons: Ultimately, keeping up to date with your industry has to start with an internal desire to improve your services and elevate your business. Required courses will not cut it! So, for any property inspectors out there who want to keep their business practices and their personal knowledge on the cutting edge, let’s discuss a few of the top strategies. 5 Ways to Stay Up to Date in the Home Inspection Industry 1.

Ranking Up: Debunking the Service Area Myth on Google

June 18, 2024

By Zach Vesper, NPI, Inc.’s Senior SEO and Marketing Strategist As a multi-national property inspection franchisor, our marketing team gets a lot of questions about how to increase ranking on Google. Of course every small business’ marketing efforts should be multi-faceted, with a mixture of in-person relationship-building efforts and digital campaigns. With that said, there is no question that Google is king for digital marketing, and that all starts with optimizing your Google Business Profile. There are many features on a Google Business page that can be utilized to improve visibility and ranking, but we commonly see people turn to their service areas for answers. Many business owners seem to think that slight changes to the service area field could create the presence bump they need in certain areas. But we’re here to say that this probably won’t be the solution to any Google ranking frustrations. To better understand why this is the case, let’s discuss what service areas actually are, how they should be properly set up, and which strategies are the real secret for ranking up on Google. Defining Service Area BusinessesGoogle Business Profiles can be created for free and are broadly set up in one of two

Game Plan for Growth: Stop Selling & Start Making Connections

June 4, 2024

By Kimberly Stevens, NPI, Inc.’s Marketing & Business Coach People become entrepreneurs for many different reasons, whether it’s the freedom to control their schedule, the direct impact they have on their business growth, or the prospect for financial independence. For many, “being your own boss” can be a career goal all by itself. However, despite the benefits, there are aspects of business ownership that can be intimidating as well. One challenging aspect that comes up again and again? Sales. Despite your skillset or previous experience, the need to sell yourself, your products, and your services can stop you in your tracks. Maybe you don’t think you’re charismatic enough, or the thought of selling things feels deceptive, selfish, or “slimy.”. The truth is, though, that “sales” has a worse reputation than it deserves (maybe thanks to one or two too many pushy telemarketers or sales clerks). Whether you’re extroverted or introverted, everyone has a unique way to relate to people so that they can become effective “salespeople” and set their business goals in the right trajectory, in a way that’s actually enjoyable. So, to all future entrepreneurs out there: stop selling. Instead, let’s discuss how important it is to invest in

Is Social Media the Right Platform for Political Commentary by Your Small Business?

May 21, 2024

By Michael Trimble, NPI, Inc.’s Content Marketing Coordinator You probably haven’t noticed, but 2024 is an election year! Okay, so maybe you have noticed. In the midst of heavy polarization, heated disagreements, and the general anxiety that comes with national elections, it’s understandable if you want to distance yourself from the political dialogue sometimes. Navigating political discussions in your personal life can be tough, but small business veterans understand how much trickier it can be in the professional sector. Despite this, many feel compelled to jump on social media and add their two cents, either on their personal profiles or through their business pages. The temptation is clear. As a small business owner, you’ve worked hard to build your social media following. Now that you have a platform with people interested in what you have to say, it can seem natural to use it for everything. Some business owners may feel it’s their social responsibility to speak about a particular topic, while others argue they’re exercising their rights. Some may even argue that staying silent is a statement in itself. Before you hit send on your next political post using your small business as a platform, here are a few