The Pros and Cons of Paid Search

By Zach Vesper, NPI, Inc.’s SEO and Marketing Specialist When it comes to digital advertising for your business, you’re not short on options. One choice many business owners overlook, for a number of reasons, is paid search. The major player in paid search is Google, and their Google Ads platform makes it easy to reach […]

The 6 Biggest Mistakes You Could be Making with Your Google My Business Listing

By Stepha Vesper Google processes more than 40,000 searches every second–that’s 3.5 billion searches a day! Needless to say, your Google My Business listing is a key piece (if not THE key piece!) of your digital footprint. Below, we’ll tell you the top six mistakes business owners make with their listing as well as the […]

Your 5-Step Guide to Handling Customer Complaints

By Zach Vesper When you’re running your own business, it’s inevitable—there are some people you just can’t please. To make things worse, these customers are almost three times more likely to leave you a review online than happy customers who had a great experience. As scary as they seem, bad customer reviews have their place […]