FACT: NPI has the highest franchisee to support staff ratio in the business. With one corporate staff member for every twelve franchisees, we provide unmatched support in every facet of your business.
Founder & President
Roland Bates manages the day-to-day operations of National Property Inspections, Inc. and devotes his time to planning long-term goals for the business. He also works hands-on with new franchise owners, training them on industry practices and business management. Roland’s high energy, willingness to work hard and optimistic outlook are the cornerstones of NPI’s success. His easy manner and family attitude inspire a friendly, upbeat atmosphere within the company.
Before he founded NPI in 1987, Roland owned a general contracting company, which he ran for eight years. Prior to that, he spent five years as a property claims supervisor and regional claims manager.
Executive Vice President and Marketing Director
Bill has been with National Property Inspections, Inc. since 2001. With more than 25 years of experience in marketing and sales management, he heads the corporate advertising functions and the NPI marketing department. Bill works closely with the NPI National Accounts department, winning commercial business for NPI franchise owners. On a daily basis, Bill handles customer relations and provides marketing training and support to franchise owners.
Vice President, Franchising
Since 1992, Nancy has managed the administration end of National Property Inspections, Inc., focusing on franchise agreements and working closely with new franchise owners in outlining their contracts. She also helped in the development of the company’s proprietary inspection software, Inform; continuously designing further software enhancements. Nancy provides new franchise owners with hands-on Inform training.
Vice President, Corporate Services
Chris works with national and regional companies within the NPI National Accounts department. With account coordination, he refers inspections to our franchisees and tracks the progress and completion of assignments to our client's satisfaction. Additionally, he applies his training and field experience by providing technical support services to franchisees as needed.
Director of Franchise Recruitment
Julie leads our franchise sales department. Since 1992, she has prompted countless franchisees to join the NPI family. On a daily basis, Julie works closely with prospective franchise owners, providing them with thorough information about National Property Inspections, Inc. and our industry. She guides them through the prequalification process and is always available to answer their questions.
National Accounts Manager
As manager of the NPI National Accounts department, Kenn guides our clients throughout the commercial inspection process. He serves as the central point of contact for our national clients.
Kenn also provides residential and commercial technical support for our inspectors. He teaches the commercial inspection segment of the NPI training program. Kenn has been with NPI since 2006.
National Accounts Coordinator
Dee assists the NPI National Accounts Department with placement and follow-up of all inspections orders. Her other tasks include conducting research projects and invoicing. She joined National Property Inspections, Inc. in 2006.
Susan brings 6 years of brand strategy and design experience to NPI. She manages the day-to-day marketing projects for National Property Inspections, Inc. Using research and strategy, Susan captures leads while nurturing the brand through collateral design, video production, social media marketing and public relations.
Susan also works closely with franchise owners, getting their business up and running in their territory and providing on-going support with digital marketing, direct mail marketing and various other projects. She provides comprehensive marketing training to all franchise owners. Susan joined NPI in 2016.
As a certified marketing coach and trainer for National Property Inspections, Inc., Kimberly helps franchise owners develop and carry out their marketing plans. She assists them in organizing their marketing goals and coaches franchise owners on exceeding their business objectives with strategic marketing, cash flow management and public relations. Kimberly works step-by-step with our new franchisees for the first 90 days and coaches our veteran inspectors in taking their business to the next level. Kimberly’s greatest reward is seeing our NPI family succeed and thrive.
Designer and Marketing Specialist
Sydney specializes in creative marketing strategy. With experience in art direction, brand development, content writing and social media management, she serves as NPI's in-house graphic and web designer. Sydney supports our franchisees on a daily basis with all of their print and digital design needs, giving them the ability to completely customize their websites and marketing materials at no outside cost. Sydney joined NPI in 2017.
Marketing Communications Specialist
Stepha has more than four years’ experience in marketing, web content creation and advertising, as well as five years’ experience teaching at the college level. Her specialties include blogging, social media, SEO, sponsored content and reputation management. Stepha joined NPI in 2017.
SEO & Marketing
SEO and Marketing Specialist
Zach is the newest member of the National Property Inspections, Inc. team and brings five years of content marketing and SEO experience to our in-house marketing team. His areas of expertise include building marketing plans that increase franchise sales, optimizing web content for search and blog writing.
David joined National Property Inspections, Inc. in 2016. With an accounting degree from Buena Vista University, he handles the company’s accounting functions, including financial statements, payroll, payroll taxes and royalty payments.
Each year, Debbie coordinates the National Property Inspections Annual Conference. Her day-to-day operations consist of coordinating off-site home inspector special training sessions and ensuring the company’s disclosure documents are updated according to the latest Federal Trade Commissions (FTC) mandates, state rulings and requirements. Debbie also processes supply orders for the GPI franchisees in Canada and assures that all franchise owners carry proper and current insurance coverage. She’s been with NPI since 1995.
Laurie joined National Property Inspections, Inc. in 2017. As an administrative support person, her duties include managing the front desk reception area, answering phones and processing supply orders for franchisees. Laurie also coordinates all aspects of the monthly training sessions for new franchisees and assists with the administration of state licensing, continuing education classes and national accounts.
Consultant & Training
Technical Consultant and Training Administrator
With over 19 years’ experience in his current position and more than 30 years’ experience in contracting, Randy’s main responsibility is to provide ongoing technical support to NPI and GPI inspectors in the field. He is available to our franchisees 7 days a week.
He also tracks state licensing programs and continuously updates our comprehensive training program to meet state requirements. He instructs franchise owners about structure, exterior surfaces and report-writing during their initial training, offers guidance through inspection disputes and develops presentations for Continuing Education (CE) credits for REALTORS.
Independent Instructor, HVAC
Dave has nearly 30 years of experience in mechanical electrical technologies, as well as industry practice, training and consulting. He provides training relevant to residential heating systems, from forced-air systems, boiler and hydronic heating systems to heat pumps and air conditioning systems.
Independent Instructor, Plumbing
Since 1993, Brooke has provided comprehensive training in residential plumbing supply, waste and venting systems at the National Property Inspections Business and Inspector Training Academy. He is a master plumber with nearly 40 years of experience and has more than 20 years of experience as a plumbing contractor.
Independent Instructor, Information Technologies
Rory has more than 15 years of experience teaching computer technology and more than a decade teaching inspector device classes at National Property Inspections, Inc. The focus of Rory’s experience has been in computer networking, networking solutions, system design, installation and troubleshooting. He holds certifications with multiple industry-leading technology companies, including Cisco, Microsoft, Novell, Banyan and Nortel.
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