FACT: NPI has the highest franchisee to support staff ratio in the business. With one corporate staff member for every twelve franchisees, we provide unmatched support in every facet of your business.
President & Chief
President & Chief Financial Officer
David joined National Property Inspections as Business Manager in 2016 and continued in that role until May 2019, at which time he became our President and Chief Financial Officer. He holds a B.S. in Accounting and Mathematics from Buena Vista University and currently manages day-to-day business activities, performs the company’s accounting functions, coordinates software development and assists with long-term planning. In addition to his management duties as President, David also helps train and mentor new franchisees and provides business management support for current franchise owners.
Chief Executive Officer
Graham Badun assumed the role of NPI's Chief Executive Officer and a Director on our Board of Directors in April 2022. Graham has 30+ years of experience in property services and franchising. His past experience includes serving as CEO of Brookfield Residential Property Services and playing a key role on the team that created Berkshire Hathaway Home Services. Graham has also been the President of Carson Dunlop, based in Toronto, Ontario, since May 2021.
Sales & Development
Vice President of Sales & Development
Chris works with national and regional companies within the NPI National Accounts department. With account coordination, he refers inspections to our franchisees and tracks the progress and completion of assignments to our client's satisfaction. Additionally, he applies his training and field experience by providing technical support services to franchisees as needed.
Shauna has 12 years' experience in research and development of policies and procedures, and training manuals. She started at NPI in our National Accounts department, assisting with placement and follow-up of all inspection orders and invoicing. In her current role as Recruitment Director, Shauna contributes department training materials and completes our contracts with new franchisees. She also works with existing NPI and GPI franchisees when they're ready to sell their business.
With a background in customer service and office administration, Celeste joined National Property Inspections, Inc. in 2022. Her experience in customer service is the driving force behind helping all new franchise owners get started and developing those strong business relations! In her daily role as Recruitment Coordinator, Celeste onboards new NPI and GPI franchises from across the United Stated and Canada.
Sydney specializes in creative marketing strategy. In her current role, she leads the marketing department in implementing new initiatives to increase business for NPI and GPI franchisees. With experience in brand development, public relations, project management, and art direction, she also serves as NPI's in-house graphic and web designer. Sydney supports our franchisees on a daily basis with all of their print and digital design needs, giving them the ability to completely customize their websites, materials, and strategies to fit their local markets. Sydney joined NPI in 2017.
Senior Marketing Communications Strategist
Stepha has been with NPI since 2017. She holds two advanced writing degrees and has more than 9 years’ experience creating blog articles, PR pitches, emails, website copy, print mailers, social media posts, newsletters, and taglines. No matter what she’s writing, her goal is to engage her audience from start to finish with clear, concise copy that connects our inspection services to real people with real needs. Stepha also specializes in marketing training, strategy, and consultation, particularly in the areas of social media and email marketing.
Senior SEO &
Senior SEO and Marketing Strategist
Zach brings twelve years of content marketing and nine years of SEO experience to our in-house marketing team. His areas of expertise include building marketing plans that increase franchise sales, optimizing web content for search, crafting effective paid search campaigns, reputation management and content strategy.
Content Marketing Coordinator
A graduate of the University of South Dakota, Michael has a B.A. in International Studies and English. With a background in research and writing, Michael contributes to NPI’s corporate marketing team as a copywriter and content strategist. While managing content for NPI’s three in-house blogs, The Inspector, The Franchise Informant, and The Commercial Inspector, he also assists franchisees in social media content creation. Michael joined NPI in 2022.
Business & Marketing Coach
As a certified marketing coach and trainer for National Property Inspections, Inc., Kimberly helps franchise owners develop and carry out their marketing plans. She assists them in organizing their marketing goals and coaches franchise owners on exceeding their business objectives with strategic marketing, cash flow management and public relations. Kimberly works step-by-step with our new franchisees for the first 90 days and coaches our veteran inspectors in taking their business to the next level. Kimberly’s greatest reward is seeing our NPI family succeed and thrive.
National Accounts Manager
As manager of the NPI National Accounts department, Kenn guides our clients throughout the commercial inspection process. He serves as the central point of contact for our national clients.
Kenn also provides residential and commercial technical support for our inspectors. He teaches the commercial inspection segment of the NPI training program. Kenn has been with NPI since 2006.
Administrative Support Coordinator
Amy contributes to the NPI National Accounts Department with placement and follow-up of all inspection orders. Amy has a degree in paralegal studies and an associate degree in accounting. Her other tasks include conducting research projects and invoicing. Amy joined National Property Inspections, Inc. in 2022.
Accounts Receivable Manager
With a background in bookkeeping and office administration, Amy joined National Property Inspections, Inc. in 2019. As the Accounts Receivable Manager, her duties include invoicing, payment processing, data entry and records management.
Technical Supervisor & Training Administrator
A former NPI franchise owner, real estate agent, and registered appraiser, Jon joined the NPI corporate team in 2020. Before coming to the real estate industry, Jon spent over 20 years in the insurance industry, most recently as President of Vale Training Solutions, a company that provides on-site and online training courses for claims specialists. With his inspection expertise and foundation in classroom instruction, Jon teaches and mentors new franchisees during their two-week training course in Omaha. He also handles technical support calls during and after office hours and guides franchisees through the state licensing process.
Independent Instructor, HVAC
Dave has nearly 30 years of experience in mechanical electrical technologies, as well as industry practice, training and consulting. He provides training relevant to residential heating systems, from forced-air systems, boiler and hydronic heating systems to heat pumps and air conditioning systems.
Independent Instructor, Plumbing
Since 1993, Brooke has provided comprehensive training in residential plumbing supply, waste and venting systems at the National Property Inspections Business and Inspector Training Academy. He is a master plumber with nearly 40 years of experience and has more than 20 years of experience as a plumbing contractor.
Independent Instructor, Electrical
Bill Heller has served as Vice President of Omaha-based electrical company Baxter-Kenworthy Electric for 26 years. He's been training inspectors in electrical systems since 2013.
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